|Title||Using health communication best practices to develop a web-based provider-patient communication aid: the CONNECT study.|
|Publication Type||Journal Article|
|Year of Publication||2008|
|Authors||Fleisher L, Buzaglo J, Collins M, Millard J, Miller SM, Egleston BL, Solarino N, Trinastic J, Cegala DJ, Benson AB, Schulman KA, Weinfurt KP, Sulmasy D, Diefenbach MA, Meropol NJ|
|Journal||Patient Educ Couns|
|Date Published||2008 Jun|
|Keywords||Attitude of Health Personnel, Attitude to Computers, Benchmarking, Communication, Decision Support Techniques, Evidence-Based Medicine, Feedback, Psychological, Female, Humans, Internet, Male, Medical Oncology, Middle Aged, Multicenter Studies as Topic, Needs Assessment, Neoplasms, Patient Education as Topic, Patient Satisfaction, Physician-Patient Relations, Physicians, Pilot Projects, Questionnaires, Randomized Controlled Trials as Topic|
OBJECTIVE: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT), designed to facilitate treatment decision-making among patients with advanced cancer.
METHODS: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction.
RESULTS: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation.
CONCLUSION: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process.
PRACTICE IMPLICATIONS: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.
|Alternate Journal||Patient Educ Couns|
|PubMed Central ID||PMC2509582|
|Grant List||P30 CA006927 / CA / NCI NIH HHS / United States |
R01 CA082085-03 / CA / NCI NIH HHS / United States
R01 CA82085 / CA / NCI NIH HHS / United States